Store Policy

Guaranteed Lowest Prices!

LOW PRICE GUARANTEE
If you find a lower advertised price anywhere on in-stock merchandise we will not only meet it, we will beat it!
Proof required. Typographical errors and competitors price match not applicable.

ORDER CHANGES
Order changes must be made within 24 hours of placing your order. Any changes or additions will require a new sales order.

ORDER CANCELATIONS
Our products are personalized to meet your needs, as such any cancellation after 24 hours of ordering will incur a 15% cancellation fee.

ORDER RETURN POLICY
All returns require an RMA number and must be returned within 10 business days. Please call Customer Service at 1.800.286.7096 if you require a return. There will be a 15% restocking charge on all approved returns, plus $2.00 per trophy for engraved plate. Engraved medals, acrylics, crystal, glass, plaques and custom items cannot be returned for credit. Shipping charges are non-refundable. Please check your order upon receipt.

WE GLADLY ACCEPT


Personal check or money order – Personal checks are processed through our TeleCheck Terminal. Orders will begin processing once check is received and processed through TeleCheck Terminal. Returned Checks will incur a $25.00 service charge. Please see chart for shipping & handling rates before issuing your checks.

Purchase orders – Purchase Orders accepted from Government Agencies only. P.O.'s must be signed within our payment terms of net 30. Shipping & handling must be allotted on P.O.'s and will be added to your total. No Free Shipping on Purchase Orders. Please fax P.O. to 800.488.7107 (Outside Continental USA – Purchase Orders not accepted. This includes Alaska, Hawaii, and Puerto Rico.)

Larger Orders – All orders over $2000.00 dollars are subject to review from our credit department and certain rules apply: Credit card orders must have the same billing and shipping address and are not eligible for in store pick-up. In store pick-ups must be paid by certified check or money order.

PRIVACY POLICY
This privacy statement describes how Trophy Depot collects and uses the personal information you provide on our Web site: www.trophydepot.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Trophy Depot is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. This Web site has agreed to have its privacy practices monitored for compliance by TRUSTe.

If you have questions or concerns regarding this policy, you should first contact us at tech@trophydepot.com. If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

We collect the following personal information from you

• Contact Information such as name, email address, mailing address, phone number


• Billing Information such as credit card number, and billing address


• Unique Identifiers such as user name, account number, password


• Preferences Information such as product wish lists, order history, marketing preferences

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to:

• Fulfill your order


• Send you an order confirmation


• Send you requested product or service information


• Send product updates or warranty information


• Respond to customer service requests


• Administer your account


• Send you a catalog


• Send you a newsletter


• Send you marketing communications


• Respond to your questions and concerns


• Improve our Web site and marketing efforts


• Conduct research and analysis

Choice/Opt-Out
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at tech@trophydepot.com.
We enable you to create a profile, and share information such as messages, photos, and videos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information.

Information Sharing
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information

• as required by law such as to comply with a subpoena, or similar legal process


• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,


• if Trophy Depot is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,


• to any other third party with your prior consent to do so.

Cookies and Other Tracking Technologies
We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.
We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.

Web beacons
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of Trophy Depot. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at tech@trophydepot.com
Additional Policy Information

Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, contact us at tech@trophydepot.com.

Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

You can contact us about this privacy statement by writing or email us at the address below:
Trophy Depot
171 Rodeo Drive, Edgewood, NY, United States 11717
Email: tech@trophydepot.com
Phone: 800-286-7096