| How would you recommend I place my order? |
| www.trophydepot.com is the best way to place your order. It's easy, fast and you can enter all of your engraving (if applicable) during the process of your order. |
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| How can I pay? |
| We accept Visa, MasterCard, American Express, Discover, Check, Money order and P.O.'s (from public and private schools only). |
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| How much are shipping charges? |
| You can get free ground shipping on all prepaid trophy and plaque orders over $95.00 (if ordered and shipped in the continental US). Medals, Ribbons, Pins, Patches and Certificates are not eligible for this offer. Other shipping option charges are based on weight of package and distance of destination from our facility. |
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| When will my order Ship? |
After an order is placed it takes 24-48 hours in house for processing, production and engraving, then your order will ship.
You may check the estimated shipping and arrival dates for yourself at any time with our Shipping Estimator
If you need your order faster please call 800-286-7096 and we will try our best to assist you. |
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| How do i know my payments are secure? |
| The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can contact us at tech@trophydepot.com |
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| Do you have a price guarantee? |
| Yes we do! If you find a lower advertised price anywhere on in-stock merchandise we will not only meet it, we will beat it! Visible Proof is required (website, sales flyer, catalog, etc.). Typographical errors and competitors price match not applicable. |
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| If I have an issue with my order, what should I do? |
| Please contact our Customer Service Department at 1-800-286-7096. Please have your order number or email address associated with your account available. |
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| Can I enter my engraving online? |
| Yes you can! During the purchase process you will be asked if you would like engraving, simply select yes and follow the instructions. Remember all engraving will be centered and capitalized. |
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| Why am I getting charged shipping when my cart is over $95? |
| This is usually because something in your cart does not meet the requirements for free shipping. Acrylic, Glass, Crystal, Medals, keychains, certificates, lanyards, pins & ribbons are not eligible for the free shipping offer. |
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| Where is my order? |
| If you want to see the current status of your order just log in to your account and check the status. |
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| I have not received any emails from you about my order, why? |
| Our system automatically updates you and sends out emails. Unfortunately, certain email providers block our emails and label them SPAM. Services such as Gmail, Hotmail & Yahoo Mail are our main issue. Please check your SPAM folder for your email from us, If you still can't find your emails from us, just give us a call and we'll give you the info you're looking for. |
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| Can I Put Engraving Text on a Custom Award? |
| Yes you can! All awards have an an engraving plate area. Engraving text cannot be put on the custom award itself, but can always be put on an engraving plate. |
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| Can i put extra text on or around my submitted logo? |
| Any text in logo areas will be counted as additional lettering unless it is your team/league/ organization name. |
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